FAQ and Market Response for Reverse Lookup

Because Google doesn't give us a space to respond to market comments, and since many market comments are (sorry to be blunt), wrong,.. we've decided to maintain this page in order to respond to low scoring comments that we know are undeserved or uninformed. We'll also use this space to respond to any questions left in the comments.

Comment: Sucks wont block a number not easy to use just plain worthless....uninstalled and refunded..
Our Response: This app WILL ABSOLUTELY BLOCK ANY UNHIDDEN NUMBER at all. In order to do this, we leverage the "send directly to voicemail" feature of the contacts application built into Android. So while the callers from these numbers can still send you voicemail, their calls will not ring on your end. One caveat, and anyone should realize this, is that we cannot block hidden numbers,.. the ones that come up on your phone as "Unknown Caller". NO APP CAN POSSIBLY DO THIS. If you need this ability, the best thing you can do is contact your service provider and request that those calls be blocked entirely from your account.

Comment: Why can I not get a refund?
Comment: WILL NOT DOWNLOAD !!!!!
Our Response: Google handles ALL billing and downloads. There is no need to rate any app low if you have issues of this nature. Furthermore, according to our documentation from Google, this user DID recieve his refund.

Comment: More useful would be app to block blocked/unknown callers
Our Response: No app on the planet can block a blocked("unknown caller") number. We've never claimed that this app does that, and it's rediculous to give a poor rating because an app doesn't have a specific feature that it NEVER claimed to have. We believe that your service provider can block these calls from your account.

Comment: Tried 10 reletives #s.Each 1 came up with wrong info.MomNLaw has # 40 yrs, alwys been listd.Hers cam up not listd.Mayb chang Ur sourc.Uninstalln/refnd
Comment: Cannr find any numbers even tried listed numbers this is worthless
Our Response: Had this user emailed us the numbers in question, we could have investigated and improved our search results. We encourage this from our users. The more info we receive via email, the better we can improve the experience for everyone. Leaving us a poor rating and running away isn't productive for anyone.

Comment: Make it able to select from contact list and any number in the call log not just unknown
Our Response: Please email us and let us know why you would want to reverse lookup a number you already have data for. We can't think of a situation where this would be helpful.

Comment: Does not work the white page app works way better but it is not free past the 7 day trail. Still it gives more info than this one!
Our Response: Our app is a FREE ALTERNATIVE to White Pages. While that app is surely great, it's very pricey. The reason the app is so expensive is so that they can fund management of their phone data. You need to make a decision: a free app without 100% results, or a pricey subscription thats pretty much perfect in what it does. Maybe the subcription option is worth it for some people, and that's great.. but to compare the two is apples and oranges.

Comment: I support this app. It sometimes show who calls. Google map the. Tell marketer. Be great if u could block the call
Our Response: You CAN!

Comment: Slowed down my phone during and after use...program seized and resumed after manual search, please update
Our Response: Android apps cannot possibly slow down your phone while you aren't using them. This app does nothing in the background whatsoever, and the slight "pause" you get after clicking an entry is the app searching the web for data. This process is cleaner/more intuitive on the pay version.

Comment: Didnt work, i tried it over and over again, even tried reinstalling it...would be cool if it did work.
Our Response: It works great for us, and THOUSANDS of others who have downloaded it! Email us your specific problem.